Serve

A member asks, and it reaches the person who can do it.

Service requests mean: I need the club to do something.

A simple ask can still take a call, a radio, or a text to someone's personal phone. The member does not need to know which station does the work. They ask from where they already are — the bag on the cart from lunch, a cart to the tenth tee, the car to the curb, a launch from the clubhouse — and ClubMav routes it into a ticket the right staff member sees where the work actually happens.

The flagship

Member Services — the moment carried end to end.

The flagship of Serve. Let the member simply ask the club. They request something from where they already are — through a QR at a location, an SMS keyword, or a staff member entering the request on a device — and the request becomes a ticket that prints at the right station: the bag stand, the front desk, the pro shop, the pool deck, the valet stand. Each club configures the request types it uses: bag pickup, valet, carts, range refills, front-desk requests, poolside orders, and the other asks it defines — a towel, shoe service, a cottage, a concierge request. The ticket stays open until a staff member marks it complete.

01Ask
02Request
03Ticket
04Complete

Bag Locker Lookup: members find their own name on a bag pickup request, and the locker number prints on the bag-room ticket.

Not the same moment

QR Ordering — I want to buy something.

Service requests are for when the club has to do something. QR Ordering is for when the member already knows what they want to buy and would rather not find an employee, call, or wait in line for a simple order.

ClubMav can support QR-based food ordering for moments like poolside service, grab-and-go, takeout, or the turn. Members scan, browse the menu, and order from their phone; the ticket prints in the kitchen. It does not replace the person who brings it, and it does not replace the club's point of sale.

I want to buy something. Make the order easy, and leave the service to the people who bring it.

Caddies.

Caddie programs are a stack of lists — who is here, how they rank, what the loop cost — often kept outside one workflow.

Clubs with caddie programs run them in ClubMav — per-club ranks and rate matrices, snapshotted pricing so a rate change today doesn't rewrite last month's ledger, physical QR caddy cards a member can scan, member ratings after the loop, and a ledger that keeps loop fees and tips separate.

For clubs that run a serious caddie program, this is one of ClubMav's deepest workflows — ranks, rates, cards, ratings, and a clean ledger. Modernize the program without losing the traditions that make it special.

Caddie Scheduling: ClubMav can schedule loops — demand blocks, caddy availability, and assignments with confirm/decline — for clubs whose caddie master runs their program in the platform.

Enabler

Where the ticket lands is where the work happens.

Tickets print on Star CloudPRNT printers at the station where the work happens — the bag room, the pool deck, the pro shop, the valet stand. They don't sit in an inbox for someone to notice. It's the handoff the staff side of Serve already knows how to use.

Star CloudPRNT printers specifically — not universal printer support.

One layer

How Serve connects.

Serve requests originate from Engage touchpoints (a text, a scan). They become work items handled through Operate. Feedback about how they went lands separately in Improve through the club's own Feedback loops.

Start with one problem

One module. Prove it. Then expand.

Tell us the friction you already have. We will look at how one ClubMav module sits next to the system you run — not a replacement, and not the whole platform on the first call.